01Jan 2026 by admin
Dataverse Connectivity: Connectors vs. Model Context Protocol (MCP)

Dataverse Connectivity: Connectors vs. Model Context Protocol (MCP)

AI, Dataverse (CDS), Dynamics 365 CE, MCP Server, PowerPlatform
Choosing the right way to connect to Dataverse is essential for building effective business applications and AI agents. While most organizations currently rely on traditional connectors, the Model Context Protocol (MCP) is emerging as the future of intelligent data interaction. Connectors: The Reliable Standard Connectors are built on established best practices and provide enterprise-grade reliability. They are the best choice when you need deterministic behaviors—predictable outcomes where the app performs predefined actions. Strengths Established best practices and enterprise-grade reliability Leverages existing Power Platform connector infrastructure Support multiple authentication modes Weaknesses: Executes predefined actions rather than allowing AI reasoning Not suitable for If queries could contain large datasets (1000+ records)   MCP: The Intelligent Future MCP is designed for when you need your agents to actually "think" about your data rather…
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01Jan 2026 by admin
Empowering Sellers with the Dynamics 365 Sales MCP Server (Preview)

Empowering Sellers with the Dynamics 365 Sales MCP Server (Preview)

AI, Dataverse (CDS), Dynamics 365 CE, MCP Server
The Model Context Protocol (MCP) is a new standard that bridges the gap between AI assistants—like ChatGPT and Claude—and your Dynamics 365 Sales data. This integration allows you to build custom AI agents that can interact directly with your sales environment, providing sellers with specialized tools and real-time insights. Why Move to Sales MCP? By utilizing the Sales MCP server, you can extend AI agents beyond simple chat. These agents can perform comprehensive research, analyze customer engagement, and even draft personalized outreach, all within a unified workflow. This is particularly powerful when combined with the Dataverse MCP server, which enables CRUD (Create, Read, Update, Delete) operations on your records. Tools Supported in Preview The Sales MCP Server is powered by the Sales Qualification Agent and includes several high-impact tools: •…
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01Jan 2026 by admin
Modernizing Support: Dynamics 365 Customer Service MCP Server (Preview)

Modernizing Support: Dynamics 365 Customer Service MCP Server (Preview)

AI, Dataverse (CDS), Dynamics 365 CE, MCP Server, PowerPlatform
The Dynamics 365 Customer Service Model Context Protocol (MCP) server is a preview feature designed to help developers and representatives automate service workflows and resolve customer issues with higher efficiency. By connecting Dynamics 365 Customer Service to platforms that support the MCP protocol, you can build custom agents that streamline complex, cross-functional business operations. Key Capabilities and Cross-Functional Automation The true power of the MCP server lies in its ability to bridge different business applications. For example, an agent can engage with the Customer Service MCP server and then trigger an order generation through a Dynamics 365 Business Central MCP server. This creates a seamless experience across Sales, ERP, and Service systems. Tools Available in the Preview The server provides specific tools to handle case management and communication: • enrich_case:…
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